Q: What products/services are offered by Bigheadwalls?
A: Bigheadwalls provides enlarged digital printing services on several types of material to include:
Q: What are your prices?
Q: Do you offer editing of images or graphics?
A: We do. However in an attempt to offer you reasonable pricing this is not included in the pricing displayed for each product. Due to the labor involved for these type of edits/changes we must charge an additional fee of $65.00 per hour.
Q: What file formats do you accept?
A: Bigheadwalls accepts any of the following file formats:
***We require a minimum 300 dpi for any images that are to be reproduced larger than 48". All other images will require a minimum of 72dpi.
Remember – the output quality is only as good as the input quality of the image.
Q: What are your minimum resolution requirements for an image?
A: Digital camera images require a minimum resolution of 2048x1536. This resolution is available on any camera with a megapixel rating of 3 or more. Simply set your image capture settings to the highest quality. Scanned images require a minimum resolution of 300 dpi at 8"x10".
***We require a minimum 300 dpi for any images that are to be reproduced larger than 48". All other images will require a minimum of 72dpi.
Remember – the output quality is only as good as the input quality of the image.
Use the following table to determine print quality for your image.
Camera |
Maximum Camera |
Quality of Printed Image |
|||
MegaPixels |
Resolution |
24" |
48" |
72" |
84" |
3 |
2048 x 1536 |
Excellent |
Very Good |
Good |
Good |
4 |
2240 x 1680 |
Excellent |
Very Good |
Good |
Good |
5 |
2560 x 1920 |
Excellent |
Excellent |
Very Good |
Good |
6 |
3032 x 2008 |
Excellent |
Excellent |
Very Good |
Good |
7 |
3072 x 2304 |
Excellent |
Excellent |
Very Good |
Very Good |
8 |
3264 x 2448 |
Excellent |
Excellent |
Excellent |
Excellent |
9 |
- |
Excellent |
Excellent |
Excellent |
Excellent |
Q: Will my digital printing design look just like it does on the computer screen?
A: Very close. Computer screen resolution and printer resolutions are different. Computers use ppi (pixels per inch) to display text or images while printers utilize dpi (dots per inch) to print. However, we do process your images through our systems before printing to color match. Characteristics of the print material (matte, satin, gloss, etc.) will also affect the appearance of an image.
Q: What payment options are available?
A: Bigheadwalls accepts credit cards as well as payment through PayPal. The following forms of payment are accepted:
Q: Can I purchase multiple items with the same imprint?
A: Yes. Simply enter the quantity of each item you wish to order during the order process.
Q: Do you allow changes to an order?
A: Due to the quick turn-around times we can only accept changes or cancellations within the first 12 hours you place your order.
Q: Can I add different designs to the same order?
A: Yes. Simply follow the instructions during the order process.
Q: Can I cancel my order?
A: Yes, but only within the first 12 hours that you have placed your order.
Q: Do I get to see a proof of my artwork before printing?
Yes. However, the only proofs we seek approval for are the Reusable Vinyl Bigheadwalls. This ensures that we have removed the image(s) you requested from your photo and what you approve is what is to be printed. Proofs are emailed to you within 24-48 hours after your order is submitted and we have processed the image.
Q: How secure is the order process?
A: You can be assured our checkout process is very secure. We use the latest SSL (secure socket layer) to process your order.
Q: How can I check the status of my order?
A: As we produce all orders submitted within a 2-3 day timeframe it would be difficult to keep a database updated with the status of every order. If you have any concerns or questions pertaining to your order please contact us at cs@bigheadwalls.com. Once your order is processed and shipped you will receive an email containing the UPS tracking number, which can be used at the Bigheadwalls home page or the UPS website.
NOTE: Expedited production is available at an extra cost of 30%. Please contact us at cs@bigheadwalls.com for this service.
Q: Who do you use for shipping?
A: All packages are shipped via UPS.
Q: What are the delivery times?
Delivery times will vary according to the type of shipping selected and the distance as compared to Bigheadwalls, which is located east of Pittsburgh, Pennsylvania. UPS Ground, 3 Day, 2 Day and Next Day shipping are available during the checkout process.
Q: Do you ship internationally?
A: Yes. Currently we offer Canada, however we are working with UPS to offer international shipping to other countries.
Q: What are your business hours?
A: Our business hours are Monday thru Friday from 8 a.m. to 5 p.m. Central Standard Time.
Q: What is your return policy?
A: We deliver high-quality products and services - and we do so with a full 30 day money back guarantee. If the custom products you receive differ materially from your original image, or if the goods are otherwise flawed, then you may return the custom goods for a full refund, within 30 days of receiving your custom order.
All we ask is that you notify Bigheadwalls at rta@bigheadwalls.com to obtain an RTA number before returning any goods to ensure that your return is handled quickly and accurately.
Q: Who do you use for shipping?
A: Your prints will be shipped directly to your school.
Q: What are the delivery times?
A: We will deliver every Tuesday and Thursday. Please allow the appropriate time that is stated for each piece to produce before inquiring about delivery.
Q: What are your business hours?
A: Our business hours are Monday thru Friday from 8 a.m. to 5 p.m. Central Standard Time.